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20 Things I Learned From Tech Support

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I used to work the graveyard shift doing Internet tech support for a
company that supported about 30 different ISPs and later on I worked
desktop/phone help desk supporting about 250 local and around a 1000
dial-up users. I just finished reading 20 Things I learned from Tech Support and it is hilarious.


I particularly like "the hold button is your friend" and "Users
always want a reason things are fixed. If you're not sure just lie.
They won't know anyway. "A stray electron passed through the processor
and caused..."'


I used to tell people their connection was down because of sun spots. hehehe.




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This page contains a single entry by Richard published on August 7, 2007 4:12 PM.

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